Website Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Solution Centre's relationship with you in relation to this website.

The term "Solution Centre Ltd" or "Solution Centre" or "us" or "we" refers to the owner of the website whose office is Vickers House, Priestley Road, Basingstoke . The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

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Privacy Policy

This privacy policy sets out how "Solution Centre Ltd." uses and protects any information that you give "Solution Centre Ltd." when you use this website.

"Solution Centre Ltd." is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

"Solution Centre Ltd." may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as post code, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Solution Centre, Vickers House, Priestley Road, Basingstoke RG24 9NP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, using the link at the top of this page. We will promptly correct any information found to be incorrect.

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Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by "Solution Centre Ltd." and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of "Solution Centre Ltd.". We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, "Solution Centre Ltd." takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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Environmental Policy

Solution Centre recognises that its activities impact upon the environment. It acknowledges a responsibility for, and a commitment to, protection of the environment at all levels. The Company is in addition committed to continued efforts to:

  • Providing a safe and healthy working environment for all those who use our facilities.
  • Complying with environmental legislation applicable to our business.
  • Minimising the consumption of energy and resources in our operations and where practical, using materials that are renewable, recycled or re-usable.
  • Reducing the environmental impact of business travel.
  • Minimising waste generated from our operations and promoting recycling and re-use.
  • Avoiding where possible, the use of substances that may cause harm to the environment, thereby minimising pollution to the environment across our operations.
  • We have assigned responsibility for the implementation of this policy and its regular review to a Board director. We will ensure that our management systems provide an effective framework and operational procedures to ensure its successful implementation.

We believe that it is the shared responsibility of all company employees to understand and act in accordance with this policy. We will continue to promote internal awareness of environmental issues through communication with new and existing staff and will provide training programmes as and when necessary to ensure that the commitments made in this policy are met. We will consult staff on the effectiveness of our environmental commitments, and engage with our key stakeholders to ensure we are responsive to their needs and expectations.

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Recruitment Policy

Solution Centre:

  • Hopes to provide a culture within its organisation where there is no discrimination
  • Recognises that providing equality of opportunity makes good business sense
  • Will take the necessary action to discharge its legal obligations to ensure equality of opportunity and the elimination of unlawful discrimination
  • Will ensure that none of its practices or procedures discriminates, either directly or indirectly, against any minority group
  • Employees may approach the Managing Director or Office Manager at any time, to raise any concerns they may have with reference to any discrimination or bad practice within the organisation
  • Will act promptly if any complaints alleging discrimination are made

To ensure this policy is all encompassing, particular identifiable groups have not been specified. The intention is to treat all equally rather that possibly miss out particular individuals that may not fall easily into a grouping.

To ensure this policy is all encompassing, particular identifiable groups have not been specified. The intention is to treat all equally rather that possibly miss out particular individuals that may not fall easily into a grouping.

Solution Centre:

  • Will make sure that we do not discriminate when we decide whom to employ so that the best people are appointed.
  • Will only consider applicants for jobs on the basis of their relevant experience, qualifications, skills and abilities.
  • Will endeavour to ensure that all employees receive equal and fair treatment.
  • Will provide in so far as is practicable, a safe work place.
  • Will encourage and help employees to reach their full potential.

Solution Centre supports The Department of Employment and the Health and Safety Executive recommendations that employer's policies on Aids should follow the following principles:

  • Since the risks of infection through normal contact in the workplace are negligible, there is no justification for discrimination against anyone with or at risk of acquiring the human immunodeficiency virus, which causes Aids.
  • Individuals who know they are infected with HIV are not obliged to tell anyone in the organisation of their condition, but if the employer does know, confidentiality should be assured.
  • People with AIDS should be treated no differently from anyone else suffering from any other life threatening non contagious illness.

The Managing Director of Solution Centre has lead responsibility for implementing and monitoring this policy

However if the policy is to be successfully implemented the involvement and commitment of everyone at Solution Centre will be essential.

Every Solution Centre Employee, permanent or temporary, is responsible for putting the policy in place by their actions and deeds.

Solution Centre will ensure that all employees and job applicants are made aware of the equal opportunities policy.

Solution Centre will consider any employee who does not follow the equal opportunities policy to have committed a disciplinary offence.

Solution Centre employees are therefore required to ensure they do not:

  • Discriminate against anyone they come into contact with, when working for Solution Centre.
  • Persuade another employee to discriminate.
  • Harass or abuse other employees, suppliers, visitors, or customers for any reason.

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Registered Company Information

Solution Centre Ltd.
The Stables
23b Lenten Street
GU34 1HG
Company Registration Number: 2805850
Date of Registration: April 1993
VAT Registration Number: GB614723161

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Standard Terms and Conditions of Supply

1.1. "Customer" means the party identified as the Customer in this Agreement to whom Solution Centre may agree to supply Products in accordance with these terms and conditions.

1.2. "Authorised Representative" means a person whose job title is that of Manager, Director, Senior Director or Managing Director.

1.3. "Solution Centre" means Solution Centre Limited of Vickers House, Priestley Road, Basingstoke, RG24 9NP or any subsidiary or associated company.

1.4. "Products" means goods including but not limited to computer hardware and software items to be provided by Solution Centre to the Customer in accordance with these terms and conditions.

1.5. "Services" means any services supplied by Solution Centre to a Customer.

1.6. "Third Party Software" means all software owned by or licensed to the Customer from a third party owner (whether or not supplied by Solution Centre) and which comprises part of the Products.

2.1. All orders placed with Solution Centre by the Customer for Products shall constitute an offer to Solution Centre, under these terms and conditions, subject to availability of the Products and to acceptance of the order by Solution Centre's authorised representative.

2.2. All orders are accepted and Products supplied subject to these express terms and conditions only. No amendment to these terms and conditions will be valid unless confirmed in writing on or after the date hereof by Solution Centre's authorised representative.

2.3. It is agreed that these terms and conditions (or any amendments to them) prevail over the Customer's terms and conditions of purchase unless these latter terms and conditions are amended by Solution Centre in writing and signed by Solution Centre.

2.4. Nothing in these terms and conditions affects or limits our liability for fraudulent misrepresentation.

2.5. The Customer shall be responsible to Solution Centre for ensuring the accuracy of the terms of any order.

2.6. Solution Centre reserves the right to make any changes in the specification of the Products which are required to conform with any applicable safety or other statutory requirements.

2.7. Notwithstanding any other terms of these Conditions it is agreed that the provision or display of Product pricing and other Information (as defined in clause 4.1) by Solution Centre to Customer does not amount to an offer by Solution Centre to sell such Product at that price or on any other terms. Supply of such Information is only an invitation to treat. An order by the Customer for Product or Services shall be the offer. In the case of orders placed by Electronic means if Solution Centre shall accept such order it shall do so by delivering the Product to the Customer or the Customer's customer. Notwithstanding any order confirmation or acknowledgement, the acceptance of any order placed by Electronic Means shall not take place or be deemed to have taken place until such time as the Product shall have been so delivered.

2.8. In the case of orders placed by Electronic Means only, notwithstanding any acceptance by Solution Centre of any offer for any Product, if there has been a material and obvious pricing error by Solution Centre, Solution Centre shall be entitled within 30 days of its acceptance of such offer to either invoice the Customer for the Customer's true price of the Product at the date of order or, if the Customer shall prefer, collect the Product at Solution Centre's expense and credit the Customer for any charges (e.g. price and freight) invoiced by Solution Centre.

3.1. The relationship between Solution Centre and the Customer is that of Independent Contractor. Neither party is the agent of each other, and neither party has any authority to make any contractor make any obligation expressly or impliedly in the name of the other party, without that party's prior written consent for express purposes connected with the performance of these terms and conditions.

4.1. Any date or time quoted for despatch is to be treated as an estimate only. Despatch may be postponed because of conditions beyond Solution Centre's reasonable control, and in no event shall Solution Centre be liable for any damages or penalty for delay in despatch or delivery.

4.2. Risk shall pass to the Customer at the time the Products are despatched by Solution Centre. Solution Centre accepts no liability for loss or damage caused by the carrier.

4.3. The Customer must inspect the Products immediately after delivery is complete. If any Products are damaged (or not delivered), the Customer must notify Solution Centre within 5 working days of the delivery or expected delivery. If proof of delivery is required, this must be requested within 14 days of the date of the invoice.

4.4. We may deliver the Products in instalments. Each instalment is treated as a separate delivery.

5.1. Unless otherwise agreed in writing by an Authorised Representative of Solution Centre, any request by the Customer for cancellation of any order or for the rescheduling of any deliveries will only be considered by Solution Centre if made at least 12 hours before despatch of the Products, and shall be subject to acceptance by Solution Centre at Solution Centre's sole discretion, and subject to a reasonable administration charge. The Customer hereby agrees to indemnify Solution Centre against all losses, costs (including the cost of labour and materials used and overheads incurred), damages, charges and expenses arising out of the order and its cancellation or rescheduling.

6.1. Catalogues, price lists and other advertising literature or material as used by Solution Centre are intended only as an indication as to the price and range of the Products offered and no prices, descriptions or other particulars Contained therein shall be binding on Solution Centre.

6.2. All prices are given by Solution Centre at the time of the order on an ex-works basis and the Customer is liable to pay for the transport, packing and insurance costs.

6.3. All quoted or listed prices are based on the cost to Solution Centre of supplying the Products to the Customer. If before delivery of the Products there is an increase in any way of such costs in respect of Products which have not yet been delivered, the price payable may be subject to amendment without notice at Solution Centre's discretion.

6.4. All prices are exclusive of Value Added Tax and any similar taxes. All such taxes are payable by me Customer and will be levied in accordance with UK legislation in force at the tax-point date.

7.1. Invoices will be raised and dated by Solution Centre on the date of despatch of the Products. Unless otherwise specifically requested and agreed, invoices will be payable by the Customer 30 days from the date of invoice. Payments which are not received in full by the due-date, will be considered overdue and remain payable by the Customer together with the interest for late payment. The interest payment will be at a rate equivalent to that set for the purposes of s6 of the Late Payment of Commercial Debts (Interest) Act 1998, calculated on a daily basis from the date of invoice until payment; such interest to be compounded on the first day of each calendar month and payable both before and after an y judgment (unless the court orders otherwise).

7.2. The Customer must notify Solution Centre in writing within 7 days of the date of invoice of any errors within the invoice. Failure will result in Solution Centre assuming you have accepted the invoice in full.

7.3. The Customer's credit-limit may be withdrawn or amended without notice by Solution Centre.

7.4. The Customer does not have the right to set off any money claimable from Solution Centre against any sums owing to Solution Centre by the Customer.

7.5. Solution Centre will claim a lien on any Customer property in Solution Centre's possession if the Customer is in debt to Solution Centre.

7.6. Until the Customer pays all debts to Solution Centre:

7.6.1. all Products will remain the property of Solution Centre.

7.6.2. all Products must be stored so that they are clearly identifiable as the property of Solution Centre.

7.7. the Customer must insure all such Products and sell them in the ordinary course of business, but not if: (a) we revoke that right by informing you in writing; or (b) you become insolvent and defined in clause 13.3 of these terms and conditions.

7.8. The Customer must inform Solution Centre in writing if the Customer becomes insolvent.

7.9. If the Customer's right to use and sell the Products ends, you must allow Solution Centre to reclaim the Products.

7.10. The Customer agrees to give Solution Centre permission to enter any premises where the Products are stored:

7.10.1. at any time to inspect them; and

7.10.2. to remove them, using reasonable force if necessary, after the Customer's right to use or sell them has finished.

7.11. Despite Solution Centre's retention of title to the Products, Solution Centre reserves the right to take legal proceedings to recover the cost of Products supplied should the Customer not make full payment by the invoice due date.

7.12. The Customer is not entitled to pledge or in anyway charge by way of security for any indebtedness any of the Products which remain the property of Solution Centre. Should the Customer do so, all monies owing by the Customer to Solution Centre shall without prejudice to any other rights or remedies of Solution Centre immediately become due and payable.

7.13. Solution Centre reserves the right to stop supplying Products to the Customer at any time.

8.1. Solution Centre will not be liable in respect of any loss or damage caused by or resulting from any variation for whatsoever reason in the manufacturer's specifications or technical data of the Products.

8.2. Solution Centre will not be responsible for any loss or damage resulting from curtailment or cessation of supply of Products following any variation as described in clause 8.1 of these terms and conditions.

8.3. Solution Centre will use its reasonable endeavours to advise the Customer of any such impending variation as soon as it receives any such notice thereof from the manufacturer.

8.4. Unless otherwise agreed, the Products are supplied in accordance with the manufacturer's standard specifications as these may be improved, substituted or modified.

8.5. Solution Centre reserves the right to increase its quoted or listed prices, or to charge accordingly in respect of any orders accepted for Products of non-standard specifications and in no circumstances will Solution Centre consider cancellation of such orders or the return of such orders.

9.1. The Customer hereby acknowledges that any proprietary rights in any Third Party Software supplied hereunder including, but not limited to any title or ownership rights, patent rights, copyrights and trade secret rights, shall at all times and for all purposes vest and remain vested in the Third Party Software owner.

9.2. The Customer hereby acknowledges that it is its sole responsibility to comply with any terms and conditions of licence attaching to Third Party Software supplied and delivered By Solution Centre (including if so required the execution and return of a Third Party Software licence). The Customer is hereby notified that failure to comply with such terms and conditions could result in the Customer being refused a software licence or having the same revoked by the proprietary owner. The Customer further agrees to indemnify Solution Centre in respect of any costs, charges or expenses incurred by Solution Centre as the result of any breach by the Customer of such terms and conditions.

9.3. No title or ownership of software products or any third party software licenced to the customer under this agreement is transferred to the customer under any circumstances.

10.1. Solution Centre reserves the right to levy an administration charge in respect of the rotation of Products and returns.

10.2. Returns must be made subject to the following: (a) prior authority having been obtained from Solution Centre which will be given at Solution Centre's sole discretion; (b) the request for the return must be made within 14 days of the date of invoice and the Products in issue must be returned within 14 days of the authority to return; (c) subject to Solution Centre stock rotation policy; (d) the Products must be properly packed; (e) the Products must be in a saleable condition; (f) the Products must be accompanied by a list of the Products; (g) the Products must still covered by warranty (see section 11);

10.3. Solution Centre reserves the right to reject any Products which do not comply with the conditions set out in clause 10.2 of these terms and conditions.

10.4. If Solution Centre nevertheless agrees to accept any Products returned which are not in a saleable condition, Solution Centre reserves the right to charge the cost to the Customer of bringing the Products into a saleable condition.

11.1. Solution Centre does not manufacture the Products (or where the Products comprise computer software does not publish or license the software) and subject to the conditions set out below in this clause 11 Solution Centre sells the Products with the benefit of the manufacturer's or publisher's or licensor's ("publisher's") warranty (as the case may be).

11.2. If any part of the hardware Products should prove defective in materials or workmanship under normal operation or service, such Products will be repaired or replaced only in accordance with any warranty cover or terms as provided by the manufacturer of the Products PROVIDED THAT no unauthorised modifications to the Product or to the system of which the Product forms part have taken place. Solution Centre is not responsible for the cost of labour or other expenses incurred in repairing defective or non-conforming parts.

11.3. Solution Centre reserves the right to test all Products returned as faulty and to return to the Customer (at the Customer's expense) any products found not to be faulty. Solution Centre also reserves the right to levy an additional reasonable charge to cover the cost of such testing.

11.4. All software Products supplied hereunder are supplied "as is". The sole obligation of Solution Centre in connection with the supply of software Products is to use all reasonable endeavours to obtain and supply a corrected version from the manufacturer concerned in the event that such software Product should fail to conform to product description PROVIDED ALWAYS THAT the Customer notifies Solution Centre of any such non-conformity within 90 days of the date of delivery of the applicable software Product.

11.5. Solution Centre cannot accept any liability in relation to any losses, costs or expenses which arise through any difficultly caused over date changes.

11.6. If the Products are rejected by the Customer as not being in accordance with the Customer's order pursuant to clause 11.2 or 11.4 of these terms and conditions, Solution Centre will only accept the return of such Products as provided in clause 10 of these terms and conditions. Solution Centre will not consider any claim for compensation, indemnity or refund under liability unless it has been established or agreed with the manufacturer and, where applicable, the insurance company,


12.1. Solution Centre will indemnify the Customer for direct damage to property caused solely by defects in any of the Products or which are caused solely by the negligence of Solution Centre assigned employees acting within the course of their employment and the scope of their authority. Solution Centre's total liability under this sub-clause shall be limited to �100,000 for any one event or series of connected events.

12.2. Except as stated in clause 12.1 of these terms and conditions, Solution Centre disclaims and excludes all liability to the Customer in connection with these terms and conditions including the Customer's use of the Products and in no event shall Solution Centre be liable to the customer for special, indirect or consequential damage including but not limited to loss of profits arising from loss of data or in connection with the use of the Products.

12.3. The Customer shall indemnify and defend Solution Centre and its employees in respect of any claims by third parties which arise from any Solution Centre performance or non-performance pursuant to the instructions of the Customer or its authorised representative.

13.1. This agreement may be terminated forthwith by notice in writing:

13.1.1. if either party fails to perform any of its obligations under these terms and conditions and such failure continues for a period of 14 days after written notice thereof, by the other party; or

13.1.2. by Solution Centre if the Customer fails to pay any sums due hereunder by the due date notwithstanding the provisions for late payment as stated in clause 7.1 of these terms and conditions or if the Customer becomes insolvent.

13.2. Solution Centre will deem the Customer insolvent if:

13.2.1. the Customer is unable to pay debts as they fall due; or

13.2.2. the Customer or any item of the Customer's property becomes the subject of: any formal insolvency procedure such as receivership, liquidation, administration, voluntary arrangements (including a moratorium) or bankruptcy. any application or proposal for any formal insolvency procedure; or any application, procedure or proposal overseas with similar effect or purpose.

13.3. Any termination of the contract under clause 13 of these terms and conditions shall be without prejudice to any other rights or remedies a party might be entitled to and shall not affect any accrued rights or liabilities of either party.

14.1. Regardless of any disclosure made by the Customer to Solution Centre of an ultimate destination for any Products, the Customer will not export or re-export any Products without first obtaining all such written consents or authorisations as may be required by any applicable government regulations.

15.1. The headings in these terms and conditions are for ease of reference only and shall not affect its interpretation or construction.

15.2. No forbearance, delay, indulgence by either party in enforcing its respective rights shall prejudice or restrict the rights of that party and no waiver of any such rights or of any breach of any contractual terms shall be deemed to be a waiver of any other right or any later breach.

15.3. The Customer agrees not to assign any of its contractual rights herein without the prior written consent of Solution Centre.

15.4. If any of these terms and conditions are unenforceable as drafted it will not affect the enforceability of any other of these terms and conditions and if it would be enforceable if amended, it will be treated as so amended.

15.5. Neither party shall be liable to the other for any delay in failure to perform its obligations hereunder (other than a payment of money) where such delay or failure results from force majeur including any act of God, fire, explosion, accident, industrial dispute or any cause beyond its reasonable control.

15.6. Any documents or notices given hereunder by either party must be in writing and may be delivered personally or by first-class post or by fax to the others registered address or principle place of business. The notice period for posted documents will be deemed to have been given two working days after the date of posting. All such notices must be signed.

15.7. These terms and conditions shall be construed in accordance with English law and the English and Welsh courts shall have non-exclusive jurisdiction.

15.8. The Customer agrees to indemnify Solution Centre in full and hold Solution Centre harmless from all expenses and liabilities incurred by Solution Centre directly or indirectly and including finance costs and legal costs on a full indemnity basis following any breach by the Customer of any obligations under these terms and conditions.

15.9. No contract will create any right enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not identified as the buyer or seller.

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Accessibility & Standards

Solution Centre endeavours to make all our information and services accessible and standards compliant.

Where possible we test ourselves to ensure compliance to standards and good practise. For example this website meets the following standards:

Valid XHTML 1.0 Strict

Valid CSS!